Colley's Pools & Spas in Hamburg, NY Closed now

Reviews about Colley's Pools & Spas

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  July 28, 2020, by almy82
  I can not justify giving Colley's Pools anything more than the lowest possible rating. I give the techs five stars. They are professional and honest. They get the job done quickly. But this review is not for the techs. It's for Colley's Pools & Spas who just three summers after installing a vinyl liner in my inground pool were called back out to fix a 4-inch section of the liner that had come unsecured from the coping. I had to wait six weeks for the appointment. I directed them to the pool as soon as they arrived and went inside to boil some water in a pot as they had asked me to do (to heat the liner so that it could be stretched). I put the pot on the stove and went back outside two minutes later as the techs were walking back from the pool. They said they didn't need the water and that the job was done. They didn't use tools, just their hands. The tech said he wasn't sure about charging for the service and I said I had thought it was covered under warranty. He called his boss John Kibler, who told him the two minute repair to the liner they had installed three summers ago was NOT covered and that they were to charge me for the service call. The tech said there was nothing he he could do about it and that his boss (John Kibler) had told him to do whatever he had to do to get paid. I wrote Colley's Pools and Spas a check in the amount of $119.63, and regretted ever doing business with such a petty company.
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  September 28, 2019, by Louise Ziarnowski
  Although we have had some bumps with Colley Pool regarding customer service and opening our pool, I have to give a 5 star to Eric F at Colley. He just stepped up big time for us with Maytronics over our faulty Dolphin. He was instrumental in us finally getting it repaired to our satisfaction. Thanks Eric F, you are the best employee by far we have dealt with at Colley Pool. If more employees were as proficient and conscientious as you, there would be more 5 Star Reviews.